Small Banks
In the era of the mega bank with global presence and a vast range of services, there are still some who neither have nor want the scale of the large, increasingly impersonal banks and lenders. There is still room for the “old fashioned” approach of personal service, simple products and happy customers who are known by name not just their account number. In the UK today that sector is rapidly expanding with the arrival of many new players, some niche, some aiming to challenge the hegemony of the established major players who no longer have such customers as part of their strategic direction.. .
If you are a small challenger bank, technology will be at the very core of your systems across the business. Modern digital banking customers expect a seamless, fully-featured experience on every channel — from the mobile app to the branch, from webchat to Open Banking. .
Consecutus offers pre-built products that integrate efficiently with your existing infrastructure. Rather than waiting years for a custom-built solution, you can be live with a fully-functional banking app, AI-powered webchat and automated back-office processes within weeks.
The relentless march of such technology can also draw customers away from your offerings as they start to value convenience of a personal, digital approach over the in -person experience in a branch, or online, however nice the staff are. Trying to adapt large scale IT to a small scale bank brings challenges you can do without. But small-scale products that only stay small can also hold back your growth. Flexibility, adaptability, interoperability should be your watchwords. Best of both worlds? Yes please.
